Store Policies

SHIPPING

All items will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS. Most Orders Ship Same Day when placed before 12 p.m.
Orders are shipped USPS First Class Mail or UPS ground.
Orders will be shipped to address provided during the check-out.
Most orders are processed within 24 hours, but some custom orders may take up to 7-15 business days.
We only ship with in the United States.
Tracking information will be emailed to you when the item is shipped. You can always email info@blufftoncandles.com for any questions.

RETURNS | REFUND | EXCHANGES

We do not accept returns. We take great pride in producing the highest quality soy candle product available. If for any reason you are dissatisfied with your order, please contact us within 7 days of receipt of merchandise to resolve.
Damages from shipping must be reported within 2 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to info@blufftoncandles.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
Bluffton Candles will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.
No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold Bluffton Candles for any liabilities pertaining to improper storage or use of these products.

Please reach out for any questions.

Terms and Conditions | April 4, 2020

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bluffton Candles relationship with you in relation to this website.

The term Bluffton Candles or ‘us’ or ‘we’ refers to the owner of the website whose registered office is www.blufftoncandles.com. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website will result to a claim for damages or file a criminal offense.

Creating a link to this website is not allowed unless a written consent has been approved by Bluffton Candles.

Privacy Policy | April 4, 2020

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other websites, please review the privacy policies posted at those sites.

All information collected in our website is solely confidential.

Upon ordering, Bluffton Candles will require name, address, phone number, email address and your credit card as method of payment which shall be kept as confidential information. After completing your transaction, all information shall not be stored on our website. Security measures are duly applied to keep all information collected secured.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Any of the information we collect from you may be used in one of the following ways:

To improve customer service.
To process your transactions.
To send periodic emails, promo and newsletter.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms of Use | April 4 2020

By accessing www.blufftoncandles.com, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use of Site: You understand that, except for information, products or services clearly identified as being supplied by, Bluffton Candles does not operate, control or endorse any information, products or services on the Internet in any way. Except for Bluffton Candles – identified information, products or services, all information, products, and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with Bluffton Candles.

You also understand that Bluffton Candles cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

You assume total responsibility and risk for your use of the site and the internet. Bluffton Candles provides the site and related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or noninfringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any information or service provided through the internet or Bluffton Candles shall not be liable for any cost or damage arising either directly or indirectly from any such transaction.

Disclaimer

The materials on Bluffton Candles web site are provided “as is”. Bluffton Candles makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Bluffton Candles does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services and other information provided through the service or on the internet generally. Bluffton Candles does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

You understand further that the pure nature of the internet contains unedited materials, some of which are sexually explicit or may be offensive to you. Your access to such materials is at your own risk. Bluffton Candles has no control or affiliation whatsoever for such materials.

Bluffton Candles received a commission through some links on Bluffton Candles. We reserve the right to link to and feature items that align with Bluffton Candles. These affiliate programs do not influence any information on this site.

Your Responsibilities: You are responsible for the use of this website. You may not use the site that may damage or impair our servers. You may not gain access to our network. By using this site, you agree that you will not modify, copy, reformat or alter this site in any way.

Limitation of Liability

In no event will Bluffton Candles be liable for (I) any incidental, consequential, or indirect damages (including, but not limited to, damages for less of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. even if Bluffton Candles or its authorized representatives have been advices of the possibility of such damages, or (II) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Bluffton Candles liability is limited to the greatest extent permitted by law.

Bluffton Candles makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-Bluffton Candles website, please understand that it is independent of Bluffton Candles and that Bluffton Candles has no control over the content on that website. In addition, a link to a Bluffton Candles website does not mean that Bluffton Candles endorses or accepts any responsibility for the content, or the use, of such website.

Revisions

The materials appearing on www.blufftoncandles.com’s web site could include technical, typographical, or photographic errors. Bluffton Candles does not warrant that any of the materials on its web site are accurate, complete, or current. Bluffton Candles may make changes to the materials contained on its web site at any time without notice. Bluffton Candles does not, however, make any commitment to update the materials.

Links to third party websites

We do not review or control third party websites that link to or from this site, and we are not responsible for their content and do not represent that their content is accurate or appropriate. Your use of any third-party site is on your own initiative and at your own risk and may be subject to the other sites’ terms of use and privacy policy.

Promotions and giveaways:

You may enter into correspondence with or participate in promotions of advertisers promoting their products, services or content on this site. Any such correspondence or participation, including the delivery of and the payment for products, services or content, are solely between you and each such advertiser.

Submitted content

This site links to other sites and may contain advertisements. Bluffton Candles does not endorse or own any information in these advertisements or any third-party sites. Should you visit a third-party website, you are no longer protected by these terms of use.

Copyright Policy

Procedure for reporting copyright infringements:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

Identification of the copyrighted works claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit push to locate the material;

Contact information for the notifier, such as an address, telephone number and, if available, an e-mail address;

A statement that the notifier has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that the notifying party is authorized to act on behalf of the owner of the copyright that is allegedly infringed.

Once Proper Bona Fide Infringement Notification is Received by the Designated Agent, it is Bluffton Candles policy to:

Removal or disable access to the infringing material;

To notify the user that it has removed or disabled access to the material; and that repeat offenders will have the infringing material removed from the system and will terminate such user’s access to the website and service.

Site Terms of Use Modifications

Bluffton Candles may revise these terms of use for its web site at any time without notice. By using this web-site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Indemnification

You agree to indemnify, defend and hold harmless Bluffton Candles its officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Third Party Rights

The provisions of paragraphs 1 (Use of Site), and 11 (Indemnification) are for the benefit of Bluffton Candles and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

DMCA Notice

DMCA Notice. This site is an Internet “service provider” under the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”). As Required by the DMCA, this site maintains specific contact information provided below, including an e-mail address, for notifications of claimed infringement regarding materials posted to this site. All notices should be addressed to the contact person specified below (our agent for notice of claimed infringement):

blufftoncandles@gmail.com